ProDon:Annulation, remplacement et réimpression de reçus (à traduire)

Annulation, remplacement et réimpression de reçus (à traduire)

Version imprimable

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Title : Cancellation, replacement and reprinting of receipts

Introduction

Once a receipt has been issued, it can be cancelled, replaced or reprinted. These three functions can be used in a variety or situations. For example, when a receipt is lost, it should be replaced; when a NSF cheque is received, the receipts should be cancelled and the transaction credited or cancelled (créditer ou annuler la transaction); when a transaction has been entered and reported by mistake, the receipt should also be cancelled and the transaction credited or cancelled (créditer ou annuler la transaction), etc.

CAUTION: Receipts should never be reprinted, except for internal use.

In Prodon, it is possible to cancel, replace, reprint receipts in two places: the client's file and in the Transaction History.

Cancelling, replacing and reprinting receipts from a client's file

To cancel, replace or reprint a receipt for a client in particular, open the client's file.

Once in the client's file, go to the "Transactions" tab.
A : This is the transaction list for this client. Select the transaction whose receipt is to be modified.	B : Click on the button to open the "Receipt cancellation, replacement and reprinting" window.
NOTE: It is possible to cancel, replace or reprint a single receipt at a time from a client file.

By clicking on the button, the following three options are available:

• Cancel receipt (Annulation d'un reçu)
• Replace receipt (Remplacement d'un reçu)
• Reprint receipt (Réimpression d'un reçu)

Cancelling a receipt

Most of the time, if a receipt has to be cancelled, the related transaction has to be credited or cancelled as well.

After clicking on the button, the following window will open.
A : This function cancels a receipt that has already been issued.	B : By checking this box, the status or the receipt will automatically change to "To be issued", if possible, according to Prodon's validations.
C : This field is used to enter the reason for cancelling the receipt. Once you've checked off the required information, click on the " Continue " button.	NOTE : Do not check box B if the transaction linked to the receipt is also to be credited or cancelled. This box should only be checked if a new receipt is to be issued for the same transaction (e.g. a receipt lost by the donor).

After clicking on " Continue ", you will return to the client's file:

A : This box indicates the new status of the receipt.

NOTE: Depending on Prodon's validations, it may be that the receipt cannot be replaced, for example, if the client has requested to never receive a receipt, or if the activity in question does not allow receipts to be issued, etc. CAUTION: It is important to check that the status has been changed, as Prodon will not display an error message. In this example, since the "Reset receipt status to be issued if possible" has been checked, the status of the receipt is changed to "To issue" instead of "Delivered". The receipt also appears in "Batch processing: Receipts", so that it can be reissued (délivrer à nouveau le reçu). If the "Reset receipt status to be issued if possible" box had not been checked, the receipt status would have been changed to "None" instead of "Delivered". In this case, the receipt would not appear in the Batch processing: Receipts".

Once the receipt has been cancelled, you have two options:

• Cancel or credit the transaction relating to the cancelled receipt(Annuler ou créditer la transaction relative au reçu annulé)
  
• Leave the receipt "To issue", awaiting further payment. When payment is received, replace the receipt from a client's file (à partir d'une fiche client) or from "Batch processing: Receipts" (à partir du « Traitement par lot : Reçus »).
  CAUTION: Make sure that the information has been transmitted to accounting, as there will be no further transactions to enter into Prodon.
  
  

Cancel or credit the transaction related to the cancelled receipt

In the event of a receipt being cancelled due to an error in the transaction, it may also be necessary to cancel or credit the transaction.

To learn how to cancel a transaction, see the procedure "Annulation d'une transaction".

To learn how to credit a transaction, see the procedure " Saisie d'une transaction négative ".

Replacing a receipt

Replacing a receipt from a client file upon receipt of payment

To replace the receipt from the client file, refer to the same steps indicated in this section. After clicking on the button, the following window will open.

A : To replace the old receipt, click on the " Yes " button.

After clicking on the " Yes " button, the following window will open.

A : To generate the receipt, click on "  Continue ".

After clicking on " Continue ", the new receipt will appear on the screen. Check the receipt on the screen, print it, check the printout (for ink or paper shortages, etc.) and when everything is in order, close the window. After closing the receipt window, the following window will open.

A : To accept the replacement receipt, click " I accept ". NOTE: The receipt status will then change to "Delivered" in the client file.

Replacing a receipt from "Batch processing: Receipts" upon receipts of payment

To learn how to replace a receipt from "Batch processing: Receipts", see the section "Traitement des reçus à délivrer".

After clicking on the button, the following window will open.
A : This function allows you to select the desired printer.	B : Allows you to select receipt replacement.
C : This field indicates the next receipt number that will be used.	D : This field allows you to enter the reason for cancelling the receipt.
E : The date of issue will be printed on the receipt. By default, the current date is printed, but it is possible to change it.	F : Allows you to generate the new receipt and to display it on the screen. NOTE: If this box is checked, the receipt will need to be printed manually.
G : Allows you to generate and print the new receipt. NOTE: This option is not recommended because it does not allow you to check the receipt on the screen before printing it.	H : If this box is checked, a note stating that the new receipt cancels and replaces the old receipt will appear on the new receipt.
I : Allows you to generate the receipt without seeing it on the screen and without printing it. NOTE: This option is not recommended because it does not allow you to check the receipt on screen or print it.	J : To reissue the receipt, click on " Continue ".

After clicking on "  Continue " and closing the receipt window, the following window will open.

If the receipt has been generated and printed correctly, click on " I accept " to cancel the old receipt and create the new one.

Reprinting a receipt

To reprint the receipt from the client file, refer to the same steps indicated in this section. After clicking on the button, the following window will open.
A : Allows you to select the desired printer.	B : Allows you to reprint a receipt that has already been delivered.
C : Allows you to print a copy of the receipt already delivered. CAUTION: It is advisable to check with the CRA to see when it is possible to use a duplicate receipt.	D : Allows you to generate the receipt and display it on the screen. NOTE: If this box is selected, the receipt will then need to be printed manually.
E : Allows you to generate and print the receipt. NOTE: This option is not recommended because it does not allow you to check the receipt on screen before printing it.	F : Allows you to print the original receipt that has already been delivered.
G : To reprint the receipt, click on " Continue ".	CAUTION: Reprinting is strongly discouraged and should only be used internally. It is always preferable to cancel the delivered receipt or replace it rather than reprint it.

After clicking on "  Continue " and closing the receipt window, the following window will open.

If the receipt has been generated and printed correctly, click on "  Yes " to update the receipt information.

Cancelling, replacing or reprinting receipts from "Analysis and history"

From Prodon's transaction history, it is possible to make bulk changes to multiple receipts at the same time.

To cancel, replace or reprint multiple receipts at once, contact Logilys technical support.

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Nom du document : ProDon:Annulation, remplacement et réimpression de reçus (à traduire)
Version : 5.0.6.1

Version imprimable